Quality Assurance Engineer focusing on automated testing for payment - related functional processes. Joining the leading crypto brand in the Philippines with opportunities for career advancement.
About the role
- Duck Creek QA Specialist managing and executing quality assurance activities for implementations and releases. Overseeing test planning, execution, and defect management for high-quality deliveries.
Responsibilities
- Manage and execute quality assurance activities for Duck Creek implementations and releases across one or more Lines of Business
- Oversee and drive test planning, execution, and defect management for the policy lifecycle
- Communicating, prioritizing and tracking test execution, defects and issues appropriately and recommending corrective action when required
- Directing all activities related to functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices
- Delivering quality products by ensuring that thorough testing and all phases of development life cycle are accomplished using a combination of testing methods
- Define and own the end-to-end QA test strategy for Duck Creek implementations and upgrades
- Establish testing standards, governance, and quality gates across all phases of delivery
- Promote OOTB-first testing and minimize unnecessary customizations
- Provide quality risk assessment and recommendations to senior leadership
- Develop and manage comprehensive test plans and execution for policy lifecycle components as part of System Testing, Integration Testing, Regression Testing, and UAT support
- Coordinate testing across Duck Creek modules and Ecosystem applications such as Policy, Billing, Claims, Rating, Forms, and Integrations
- Manage test environments, test data, and release dependencies
- Ensure timely and high-quality execution of test cycles aligned with program milestones
- Own the defect management lifecycle including triage, prioritization, root-cause analysis, and closure
- Partner with development, SI, and Duck Creek teams to resolve quality issues
- Track and report quality metrics such as defect trends, test coverage, and defect leakage
- Escalate quality risks with data-driven insights
- Lead performance and scalability testing for policy, endorsement, renewal, and rating workflows
- Coordinate performance testing efforts with infrastructure and application teams
- Work with developers, business analysts, and stakeholders in Agile/Scrum environments
- Establish and validate baseline performance metrics for each LOB
- Partner with business stakeholders to ensure UAT readiness and execution
- Support UAT defect triage and facilitate business sign-off
- Act as the primary QA point of contact for System Integrators and Duck Creek teams
- Manage vendor performance and ensure accountability for defect resolution and deliverable milestones
- Review vendor deliverables and ensure adherence to quality standards
- Lead and mentor QA teams
Requirements
- Bachelor’s / master’s degree in computer science or related
- Minimum of six years of Duck Creek QA experience
- Strong knowledge of Duck Creek platforms including Policy, Billing, Claims, Rating, Forms, and Integrations
- In-depth understanding of insurance domain concepts , including Admitted and E&S lines of business
- Knowledge of Duck Creek OOTB capabilities , configuration patterns, and upgrade impacts
- Familiarity with software testing methodologies, QA governance models, and SDLC/STLC
- Understanding of regulatory, compliance, and filing requirements in insurance systems
- Knowledge of performance testing concepts, baselining, and environment stability considerations
- Proven ability to define and execute enterprise QA strategies for large-scale Duck Creek implementations
- Strong test planning, estimation, and execution management skills across multiple LOBs
- Expertise in defect management, root-cause analysis, and risk-based prioritization
- Ability to analyze quality metrics and present concise, executive-level status and risk reporting
- Effective communication skills to translate technical issues into business impact
- Advanced knowledge of multiple operationg systems, databases, tools & programming languages used by FCCI
- Experience supporting custom and third-party business applications, as well as understanding project interdependencies and systems integrations
- Ability to lead and mentor QA teams across onshore and offshore models
- Ability to manage multiple releases and competing priorities in fast-paced programs
- Ability to influence without authority and drive quality outcomes across cross-functional teams
- Ability to identify quality risks early and recommend mitigation strategies
- Ability to make data-driven go/no-go recommendations for releases and production readiness
- Ability to work effectively in vendor-led and matrixed environments.
Benefits
- Flexible Work Environment
- Paid Family Leave
- Competitive PTO & Holidays
- Recognition & Bonus Programs
- Medical, Vision, Dental & Life Insurance
- Employee Referral Bonus
- Paid Volunteer Time
- 401(k) Match & Profit-Sharing
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