Director of Technical Program Management supporting customer initiatives at Cloudflare. Leading major programs related to customer support and business impacts in a dynamic environment.
About the role
- Service Innovation Program Manager leading projects on service channel expansion and AI integration. Collaborating with multi-functional teams to shape the future of service delivery.
Responsibilities
- Manage projects or workstreams within larger programs
- Develop and monitor plans, deliverables, and milestones
- Apply best practices and lessons learned to overcome obstacles
- Provide regular updates on status, risks, and issues to stakeholders
- Foster strong partnerships across internal and external stakeholders
- Identify, mitigate, and resolve project risks and issues
Requirements
- Minimum 3 years of related experience
- 2 years managing projects preferred
- Familiarity with contact center and/or back office operations
- Understanding of B2B (plan sponsor, consultant) and/or B2C (participant) experiences
- Strong stakeholder management across functions and lines of business
- Program management and executive communication skills
- Data insights & visualization skills
- Analytics-driven judgment for prioritizing opportunities
- Interest and experience in applying advanced technologies, including AI
- Financial Services or function-specific experience a plus
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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