ML/AI Platform Engineer at ZEIT Verlagsgruppe developing and maintaining AI and ML solutions. Collaborating with various teams on creating scalable and secure platforms.
About the role
- Platform Engineer specializing in the development of voice and contact center platforms using Microsoft Teams Voice and Genesys Cloud. Delivering enterprise voice capabilities with a strong focus on collaboration and problem-solving.
Responsibilities
- Build and improve enterprise voice capabilities using Microsoft Teams Voice or Genesys Cloud
- Design and maintain call routing, dial plans, and Ribbon SBC configurations
- Manage Teams Phone System, Genesys Cloud settings, SIP trunks, and Ribbon SBC environments
- Troubleshoot SIP, RTP, carrier connectivity, and end to end call flows
- Collaborate with IT teams, business partners, vendors, and carriers to maintain documentation of call flows
Requirements
- A bachelor’s degree in a related field or equivalent professional experience
- Minimum of five years related work experience (Enterprise Telephony, Contact Center Solutions, or Unified Communications, preferred)
- Technical Skills: Microsoft Teams Voice, SIP trunking and SBC integration, Genesys Cloud, SBC and Telephony Fundamentals, Automation and Tools: PowerShell, Python
- Clear communication and a collaborative approach
- Strong problem-solving skills and attention to detail
Benefits
- Flexible working model
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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