Senior Data Consultant at iQo in Paris focusing on data strategy, governance, and operational maturity. Collaborating with leadership to shape data usage and drive effective change within organizations.
About the role
- Client Relationship Consultant engaging customers across channels at U.S. Bank. Build relationships and provide banking services while adapting to digital-first mindset.
Responsibilities
- Build relationships with customers via multiple channels to provide banking counsel
- Assess and attend to customers’ banking needs, processing account information
- Educate clients on deposit and loan products
- Foster relationships through proactive outreach and follow up
- Maintain knowledge of consumer and business banking products
- Provide a consistent optimal client experience
- Open new consumer and business accounts and complete service requests
- Educate clients on self-service digital products and services
- Leverage resources to optimize the client experience and operational excellence
Requirements
- High school diploma or equivalent
- Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
- Proven ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Thorough knowledge of applicable bank and branch policies, procedures and support systems
- Proven customer service and interpersonal skills
- Experience with using and demonstrating digital products and self-service technologies
- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
- Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
- Experience in the financial services industry preferred
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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