Application Developer joining Amazon Connect solutions team to design effective call center solutions for enterprise clients. Collaborating with a small team and integrating with various 3rd party solutions.
Responsibilities
Translate customer requirements into technical requirements
Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
Develop, test, and maintain solutions for Amazon Connect and related services
Perform problem resolution for existing solutions
Make informed design and configuration decisions
Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends
Requirements
Bachelor’s degree in Computer Science
2+ years of experience designing and configuring cloud and/or premise-based ACD-Automatic Call Distribution / Contact Center solutions
Excellent analytical and problem-solving skills
General knowledge of professional software development practices and best practices for the full software development life cycle
Team-oriented and self-motivated
The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions
Experience with Visual Studio, VSCode, or similar IDEs
Exposure to C#, ASP.Net, Python, NodeJS, SQL, SQL Server, and/or Perl a plus
2+ years experience with React
2+ years experience in web application development
Benefits
Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life insurance)
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