
Customer Support Center Team Lead overseeing daily support operations in Dublin, Ohio and managing customer experience. Responsible for training, process improvements, and team mentorship.

Northwoods makes software and services for human services agencies so workers can focus on what matters—the people they help.
Customers throughout the country use our software across multiple program areas to better collaborate to serve their community.
Our solutions are designed for state and county adult & aging, child support, child welfare, developmental disabilities, and economic assistance agencies.
What makes Northwoods different? We help caseworkers feel seen and heard with technology.
We understand your challenges, we lead with compassion, and we help you find success (however you define it).
We have licensed social workers and former caseworkers and agency leaders on staff who impact how our solutions are designed, implemented, supported, and updated.
Working at Northwoods means being part of a team that’s passionate about helping human services workers show up to help families make positive change.
If you seek collaboration, unique challenges, and the chance to contribute to work that matters, Northwoods is the right place for you.
Follow this page for a glimpse of our work, expertise, culture, and customers.
Browse and apply for open jobs at Northwoods.

Customer Support Center Team Lead overseeing daily support operations in Dublin, Ohio and managing customer experience. Responsible for training, process improvements, and team mentorship.

Customer Support Specialist providing technical support via customer portal, phone, or chat. Troubleshooting and delivering solutions for end users and system administrators while mentoring associates.

Senior DevOps Engineer at Northwoods building and scaling the foundational systems for product delivery. Collaborating across teams to implement DevOps practices and ensure system reliability and performance.