Assistant Director - Insurance role at Deloitte focusing on legal entity structuring and regulatory compliance. Involves managing insurance mergers and acquisitions and leading project teams.
About the role
- Manager, Claims Operations leading claims operations and member service employees at USAA. Developing engaged employees and ensuring compliance in auto claims handling processes.
Responsibilities
- Lead and be accountable for auto, and other claims operations member service employees.
- Develop engaged employees through regular coaching and feedback.
- Complete process improvements and lead organizational process changes.
- Drive execution of operational risk management and regulatory compliance training.
- Monitor work to ensure consistent execution of processes and adherence to guidelines.
- Handle escalations and make decisions based on the policy.
- Hire, develop, and coach claims employees for results delivery.
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree.
- 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
- 2 years of direct team lead, supervisory or management experience.
- Experience using and interpreting data to make decisions.
- Demonstrated leadership, initiative, customer service and/or claims handling skills.
- Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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