Hybrid Director, Digital/Technical Product Manager – Identity Verification

at USAA

• Job title: Director, Digital/Technical Product Manager – Identity Verification
• Job type: Full Time
• Experience level: Lead
• Salary: $143,320 - $273,930 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Director of Digital/Technical Product Management overseeing identity verification and recovery strategies at USAA. Leading product management teams to enhance digital experiences for members while managing complex initiatives.

Responsibilities

• Lead teams of Digital or Technical Product Managers responsible for the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
• Oversee highly complex or strategic initiatives typically requiring confidentiality and enterprise visibility.
• Collaborate with Business and Technology stakeholders to lead a team responsible for tackling complex and challenging problems.
• Maintain situational awareness of the market in order to maximize the product portfolio.
• Focus on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences).
• Ensure strategic alignment within a product portfolio.
• Manage day to day activities of the Digital or Technology product management team.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience.
• 3 years of direct team lead or leading matrixed or cross-functional teams.
• Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.
• Solid business acumen combined with strong technical and customer experience foundations.
• Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
• Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
• Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
• Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.
• Demonstrated people management skills.

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education