Junior Systems Engineer responsible for the health of Windows Server and core SaaS platforms. Engaging with application teams and managing vendor relations while identifying automation opportunities.
Responsibilities
Monitor and maintain Windows servers
Perform OS updates, application upgrades, and coordinate maintenance outages
Proactively monitor CPU, memory, and disk space
Resolve routine alerts and escalate complex issues
Monitor Slack channels and email threads to identify issues
Open, track, and manage support tickets with external vendors
Provide day-to-day operational support for Google Workspace and Microsoft 365
Provide infrastructure support for activities related to new store openings
Recognize and flag opportunities for process improvement through automation and AI
Participate in a 24/7 on-call rotation
Requirements
1–2 years of professional technology experience
Functional knowledge of Windows Server, Google Workspace, and Microsoft 365
Ability to track multiple moving parts, including vendor tickets, project tasks, and system alerts simultaneously
Ability to provide clear, concise updates to technical teams
Proven ability to work independently, take initiative on routine maintenance, and follow tasks through to completion without constant supervision.
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