Hybrid Officer, ULD Data Quality Assurance

at Unilode Aviation Solutions

• Job title: Officer, ULD Data Quality Assurance
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bangkok, Thailand

About the role

• ULD Data Quality Assurance Officer improving accuracy and integrity of customer ULD messaging at Unilode. Involves proactive data analysis and stakeholder coordination to enhance operational efficiency.

Responsibilities

• The ULD Data Quality Assurance Officer is responsible for improving the accuracy and integrity of customer ULD messaging across Unilode’s global network.
• The role involves proactive data analysis, stakeholder follow-up, and identification of root causes to reduce stock discrepancies and unreported ULDs.
• Through close coordination with internal teams, ground handlers, and station representatives, the officer helps safeguard Unilode’s asset visibility and contributes to service excellence and operational efficiency.
• Manage weekly follow-up of station-level stock discrepancies, unreported ULDs, on-loan, and interline units.
• Identify and investigate missing UCM and SCM messages, following up directly with stations.
• Provide discrepancy and unreported ULD reports for key stations and escalate unresolved issues.
• Liaise with internal teams to request and process messaging updates.
• Maintain accurate logs of all follow-ups, actions, and outcomes.
• Support data validation and analysis efforts to ensure accurate ULD messaging data.
• Collaborate with the Data Processing and Process & Performance Excellence teams to generate actionable KPI reports.
• Present weekly on-loan and interline reports, highlighting anomalies and follow-up actions.
• Maintain detailed records of recurring data discrepancy issues.
• Conduct root cause analysis for messaging gaps and inaccuracies in the customer network.
• Propose process improvements based on insights gained through data trends.
• Carry out additional assignments as delegated by the supervisor to support departmental priorities.
• Act as a team player, providing support in broader operational and quality initiatives.

Requirements

• University degree in an aviation-related field preferred.
• Recent graduates are welcome; 1–2 years of aviation or operations experience is an advantage.
• Willingness and ability to work in rotating shifts and hybrid work environments.
• Strong Excel and Outlook skills; ability to handle data-heavy tasks with accuracy.
• Understanding of IATA ULD messaging standards and dispositioning is a strong plus.
• Strong attention to detail and ability to manage multiple tasks effectively.
• Excellent time management and interpersonal communication skills.
• Fluent spoken and written English; additional languages are an asset.

Benefits

• Be humble and curious: You are eager to learn, open to feedback, and strive for improvement in messaging quality and operations.
• Inspire, empower and prosper: You take pride in helping colleagues access reliable data that drives better performance.
• Team up to be better: You collaborate with internal teams, ground handlers, and stations to drive accuracy and reduce asset risk.
• Be passionate about our customers: You ensure data integrity that supports timely, accurate asset tracking and high service standards.
• Take ownership and get stuff done: You proactively follow up, investigate issues, and resolve them with accountability.
• Be eager to win: You challenge poor practices and drive improvements that reduce risk and enhance asset visibility.
• Build a better future: You support the foundations of data-led decision making by ensuring reliable and accurate ULD data.