Customer Service Coordinator ensuring high - level service and handling customer requests. Collaborating with departments to meet RMA service requirements and resolving complaints.
About the role
- Chargé de Relation Client PRO chez Castorama, accompagnant les clients dans leurs achats et optimisant leur satisfaction. Responsabilités incluent vente, service après-vente et programme de fidélité.
Responsibilities
- Welcome and assist professional (PRO) customers in-store
- Propose services tailored to the needs of professional customers
- Handle sales and prepare quotes
- Provide after-sales service
- Actively support the professional customer loyalty program
- Take part in events aimed at professional customers
- Monitor performance indicators and contribute to performance optimization
- Promote and communicate the professional customer strategy to colleagues
- Promote and raise visibility of the PRO program
- Ensure high-quality self-service offerings
Requirements
- Knowledge of and curiosity about the professional market
- Proven experience working with professional customers
- Strong interest in retail and sales
- Passion for serving others and strong customer service orientation
- Rigour and strong organizational skills
- Ability to work effectively in a team
Benefits
- Health insurance and complementary social protection (supplementary insurance)
- Employee benefits from the Works Council
- Break and relaxation areas
- Meal vouchers
- Employee discount card for in-store products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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