IT Operations Engineer solving tech issues and supporting desktop technology across various locations. Ensuring productivity through troubleshooting and IT project management.
About the role
- NOC Analyst monitoring AMI solutions for water supply utilities in night shifts. Handling incident support, evaluations, and generating performance reports.
Responsibilities
- Centrally monitor the AMI solution, providing first-line incident response, event communication and control.
- Support remote certifications for replacement of smart water meters, assisting field technicians.
- Perform assessment and diagnosis of incidents, performance events and problems.
- Generate reports on technical, service and contractual indicators (KPIs).
- Respond to requests from automation and development teams for digitizing operational processes, performing acceptance (homologation) testing and evaluating new smart meter manufacturers.
Requirements
- Previous experience in a night NOC or rotating-shift environment.
- Experience providing customer support for IoT systems, including diagnosing issues and validating repairs.
- Full availability for a 12x36 night shift schedule (e.g., 19:00–07:00), with tolerance for on-call duties in mission-critical environments.
- Bachelor's degree in a related field such as Engineering, IT, Telecommunications or similar.
- Experience with AMI systems, such as SICONIA (Sagemcom) or similar platforms, for smart water metering with remote monitoring and analytics.
- Knowledge of monitoring tools (Nagios, Zabbix, Grafana, SolarWinds), IoT networking and process automation.
- Familiarity with smart water meters and utility projects (e.g., Sabesp).
Benefits
- Choose the benefits that best suit you and your dependents via a digital platform with categories such as gym, meal allowance (VR), food allowance (VA), pharmacy assistance, health insurance, dental care and life insurance;
- Corporate mobile phone — yes, a brand-new smartphone for you!
- Unlimited voice and data plan — truly unlimited — on the leading mobile network, enhanced with Vivo 5G!
- Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
- Eligible to receive an annual bonus or PPR (profit-sharing);
- Plan your future through a private pension plan;
- Have children? You are entitled to a subsidy to help with school, daycare or babysitting expenses;
- Work in an environment that respects your personality, dress style and individuality — be authentic. #VemdeVocê
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to make a positive impact;
- Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, certifications and online courses;
- Accelerate your career through our Internal Recruitment Program, in Brazil or internationally — we are present in over 17 countries! #VivoMinhaCarreira
- Access a range of initiatives to improve your physical, emotional and social well-being. Our #VivoBemEstar program encourages healthy habits and better quality of life and provides employees with access to nutritionists, psychologists, social services, telemedicine and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Satellite Operations Technician providing Tier 1 and Tier 2 satellite and network operations support. Maintaining and monitoring satellite communication networks at SES Space & Defense in Tampa, FL.
Supervisor for Supply Chain Operations overseeing efficient warehouse operations. Leading and training teams for optimal performance in logistics with a focus on quality service.
Operations Supervisor overseeing daily warehouse operations at GXO, a leading supply chain solutions provider. Managing team performance and ensuring exceptional service delivery.
Supervisor managing supply chain operations at GXO with responsibilities in warehouse efficiency. Fostering team performance through training and quality assurance for optimal customer service.
Senior Project Operations Manager at GXO responsible for efficient project execution and team leadership. Ensure adherence to project timelines and delivery standards while fostering a positive work environment.
Operations Supervisor overseeing warehouse operations and team performance at GXO Logistics. Ensuring efficient processes and high - quality service in the supply chain.
Manager, Supply Chain Operations overseeing logistics and performance while leading a team at GXO. Fostering an efficient operation to ensure quality service and workforce engagement.
Supervisor in Supply Chain Operations at GXO Logistics ensuring efficient daily warehouse operations and team training. Supporting quality policy adherence to enhance customer service and operations.
Warehouse Operations Supervisor managing daily operations and supervising warehouse team. Ensuring quality service and continuous improvement in a logistics environment.