Senior Development Manager at the American Cancer Society overseeing fundraising events and donor relationships. Responsible for strategy, planning, execution, and achieving financial targets.
About the role
- Virtual Store Manager handling customer inquiries for storage solutions via various communication channels. Assisting with reservations and providing excellent customer support.
Responsibilities
- Answer inbound video and phone calls, chats, and emails from current and prospective customers
- Provide information about storage units, pricing, availability, and company policies
- Assist customers with reservations, account questions, and payment processing
- Troubleshoot customer issues and escalate when necessary
- Follow scripts and company procedures to maintain consistency and compliance
- Meet performance goals for customer satisfaction, response time, and productivity
- Maintain accurate records in the company CRM and storage management systems
- Uphold a positive and professional demeanor in all customer interactions
Requirements
- 2+ year of customer service, call center, or sales experience (remote preferred)
- Strong communication skills (verbal and written)
- Comfortable with computers, phone systems, and web-based tools
- Ability to work independently and manage time effectively in a remote environment
- High-speed internet and a quiet, professional home workspace
- Dependable, detail-oriented, and customer-focused
- Experience in the self-storage or property management industry (preferred)
- Familiarity with storage software (e.g., SSM) (preferred)
Benefits
- Attracting and retaining the best talent
- Growth opportunities (including promoting from within)
- Entrepreneurial and rapidly growing environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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