Sr. Staff Production Engineer at Zscaler implementing scalable multi - cloud infrastructure. Leading automation efforts and managing incident responses within a global platform.
About the role
- Production Support Engineer II providing support for business-critical systems while ensuring operational stability. Resolving incidents, maintaining system health, and collaborating with engineering teams.
Responsibilities
- Provide day-to-day support for business-critical systems, ensuring operational stability.
- Resolve lower to medium-priority incidents and maintain system health.
- Support the improvement of production environments through collaboration with senior engineers and cross-functional teams.
- Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers.
- Support day-to-day monitoring of system performance and use monitoring tools to detect anomalies and take corrective actions.
- Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed.
- Assist in automating routine production support tasks by developing or modifying scripts and tools.
- Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.
- Participate in incident, problem, and change management processes, following ITIL best practices.
- Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.
- Support the implementation of process improvements to enhance system performance and minimize downtime.
- Assist with mentoring and supporting junior-level engineers, providing guidance as needed.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- Four to eight years of experience in production support, systems engineering, database engineering or related technical roles.
- Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes.
- Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues.
- Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution.
- Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- Vacation days
- Sick days
- Paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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