Production Support Engineer supporting Kafka - based data pipelines and job scheduling workflows. Collaborating with cross - functional teams to ensure operational success at Fiserv.
About the role
- Production Support Engineer II providing support for business-critical systems while ensuring operational stability. Resolving incidents, maintaining system health, and collaborating with engineering teams.
Responsibilities
- Provide day-to-day support for business-critical systems, ensuring operational stability.
- Resolve lower to medium-priority incidents and maintain system health.
- Support the improvement of production environments through collaboration with senior engineers and cross-functional teams.
- Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers.
- Support day-to-day monitoring of system performance and use monitoring tools to detect anomalies and take corrective actions.
- Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed.
- Assist in automating routine production support tasks by developing or modifying scripts and tools.
- Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.
- Participate in incident, problem, and change management processes, following ITIL best practices.
- Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.
- Support the implementation of process improvements to enhance system performance and minimize downtime.
- Assist with mentoring and supporting junior-level engineers, providing guidance as needed.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- Four to eight years of experience in production support, systems engineering, database engineering or related technical roles.
- Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes.
- Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues.
- Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution.
- Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- Vacation days
- Sick days
- Paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Production Engineer integrating production engineering functions into proactive monitoring services. Collaborating globally to implement innovative services and solutions that meet evolving customer demands.
Production Engineer at alfanar focusing on efficient production and quality standards. Collaborating on process improvements, training, and engineering support.
Production Support Engineer IV at Truist delivering highly complex solutions and performing development efforts. Leading project activities including testing, implementation, and technical consultation.
Production Engineer overseeing production operations within alfanar Electric. Ensuring efficient production processes, reliable equipment performance, and maintaining product quality.
Preproduction Engineer supporting electrical power and lighting in production projects at FTI. Working with managers and teams in budgeting, coordination, and documentation for successful outcomes.
Senior Preproduction Engineer collaborating with teams to prioritize and translate construction information. Designing value - added technical pricing and solutions for projects at FTI.
Preproduction Engineer responsible for assisting in project documentation and coordination with various teams in engineering and construction. Focused on electrical installations and project management support.
Senior Production Support / DevOps Engineer supporting application reliability within Azure environments at Keyrus, a data consulting company with global presence.
Customer Production Support Engineer at Teradyne providing hardware/software support and troubleshooting across Central/North Europe. Responsible for installations, upgrades, and training with significant travel.