Strategic Planning Professional in Trendyol's growth team aligning pricing and marketing strategies for scalability. Collaborating with cross-functional teams to uncover opportunities and deliver impactful results.
Responsibilities
Forecasting staffing and scheduling workforce
Working on headcount planning and making strategic decisions
Preparing daily, weekly, and monthly reports of the operations of interest and sharing them with relevant individuals
Engaging in monitoring activities
Understanding and interpreting workforce management KPI’s
Analyze and interpret call center metrics
Requirements
Minimum 2-5 years of relevant work experience in workforce management and monitoring operations
Bachelor's degree preferably in related fields
Excellent Communication Skills in both Turkish and English
Strong analytical skills understanding complex reporting, data transformations from multiple sources and tracking of KPIs
Having strong communication skills and being a good team player.
Excellent command of MS Office applications
Benefits
Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
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