Associate Director managing the operations of patient support services at Travere Therapeutics. Leading Hub program and collaborating with stakeholders to enhance patient experience.
Responsibilities
Lead and manage the operations of the Hub program while supporting field-based roles with various stakeholders
Collaborate cross-functionally with internal stakeholders to strategize for delivering a best-in-industry patient experience
Monitor volume trends and ensure adequate staffing is available to meet all patient service objectives
Manage project timeline/deliverables with all stakeholders while fostering collaboration and accountability
Act as a primary contact and subject matter expert for Hub services and program vendors
Requirements
Bachelor’s degree within Business, Healthcare, or Life Sciences discipline required
A minimum of 8+ years’ relevant experience within the pharmaceutical/healthcare industry
At least 5+ years of Hub Services Program management, vendor management, and experience in a leadership role
Experience with copay support programs is required
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