Hybrid Information Account Consultant, RMIS

at Travelers

• Job title: Information Account Consultant, RMIS
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $77,600 - $128,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Chicago, United States

About the role

• Information Account Consultant responsible for marketing and implementing RMIS tools. Collaborating with underwriting and claims partners for data and analytics support in mid-size accounts.

Responsibilities

• In partnership with Account Executives within Middle Market, develop and execute a successful marketing strategy to attract and retain new accounts.
• This may include delivering presentations to potential customers, agents, and brokers that highlight RMIS products and services.
• Work with customers, agents, and brokers to successfully implement new accounts.
• Account implementation entails identifying the data needs and organizational structure of a given business and tailoring our risk management products and services to best meet those needs.
• Successful implementation requires ongoing maintenance as customers’ businesses and data requirements evolve.
• As an IAC, you are expected to take more initiative in proactively suggesting alterations to RMIS products to better suit the needs of customers.
• Provide continual customer service to internal and external stakeholders.
• This includes conducting additional product trainings, customizing and re-customizing RMIS products, troubleshooting product issues, as well as assisting with various programming and reporting requests, among other tasks.
• Analyze loss experiences, identify data trends and outliers in claims data, create competitive benchmarking analyses, and effectively communicate results to relevant internal and external customers.
• Monitor and analyze the flow of information through RMIS applications and the efficiency of our internal business processes and recommend enhancements to improve customer experiences.
• Contribute to RMIS-wide application and/or business process improvement initiatives.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in finance, computer science, or risk management.
• Three years of claim, workers’ compensation, risk management information, or data and analytics experience.
• Advanced knowledge of the Property Casualty insurance business, products, and services.
• Advanced written, oral and presentation skills; ability to communicate persuasively and interact effectively with all levels of company management and clients.
• Advanced knowledge of Claim and Risk Management applications.
• Advanced knowledge of Data Analytics tools and software: Power BI, Tableau.
• Advanced knowledge of the Risk Management Information Systems products and programs.
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to develop effective working relationships with internal (business unit staff, information systems staff) and external contacts (brokers, agents).
• Ability to coach and train others.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.