Senior App Engineer at TransUnion ensuring reliability and performance of applications. Collaborating with teams to troubleshoot issues and enhance system functionalities.
Responsibilities
troubleshoot complex issues and support system enhancements to meet business needs
collaborate with cross-functional teams, including developers, business analysts, and end-users
assist with lower environment upgrades to core technologies
respond to requests for technical application assistance from customers and Tier I Support
communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems
implement designed solutions for proactive monitoring, alerting and reporting
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field OR equivalent experience.
3 – 5 years’ experience in a technical applications support role and/or system administration capacity
Proficiency troubleshooting and resolving complex technical issues in enterprise applications.
Experience with application monitoring tools, SQL, and scripting languages (e.g., Python, PowerShell).
Ability to work under general supervision and actively manage multiple priorities.
Technical Experience in the following areas: o Linux / Unix Operating Systems o Java, Springboot, JBoss o Splunk
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