System Engineer managing and maintaining Microsoft environments in a hybrid role. Collaborating with clients on projects while ensuring system stability without frequent travel.
About the role
- Business Systems Analyst serving as a liaison between business and IT for process improvements. Responsible for system requirements, quality assurance, and stakeholder management in a hybrid environment.
Responsibilities
- Define and document requirements for system functionality, performance, security, and internal controls
- Capture current state and future state processes for gap analysis, improvements, and training
- Communicate effectively with internal and external teams to ensure successful delivery of functional requirements and solutions
- Support technology evaluations, RFP processes, impact analysis, and feasibility studies
- Collaborate with vendors during selection and implementation
- Contribute to solution recommendations and business case development
- Serve as the liaison between business units, technology teams, and support teams to understand needs and align solutions
- Collaborate with peers across project management, process management, application management, and testing to share best practices
- Develop and execute test cases for functional and regression testing, track defects and drive resolution
- Coordinate user acceptance testing with business stakeholders
- Prepare application administration documents, end-user documentation, and application training to end-users
- Assist in troubleshooting and resolution of issues
- Ensure modifications or upgrades are authorized, tested when applicable, approved, and implemented appropriately
- Ensure proper application monitoring is in place and reviewed
- Understand risk and compliance controls and work with the compliance team to ensure controls are met and/or mitigated
- Conform with all regulations, policies, and work procedures
Requirements
- Bachelor's degree in a related field or equivalent knowledge
- Minimum related work experience of 5-7 years
- Proven experience in requirements gathering and documenting
- Experience with quality assurance and testing methodologies
- Strong business process analysis and mapping skills
- Knowledge of standard SDLC methodologies
- High experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint
- Financial Services and Insurance industry experience preferred
- Experience with Data and Monitoring
- Experience with Agile development, Scrum, and DevOps
- Experience with cloud technologies
- Ability to explain technical requirements to developers and provide pseudocode
Benefits
- Competitive Pay
- Bonus for Eligible Employees
- Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays)
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
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