Auditor visiting dairy producers in Bavaria ensuring compliance with regulations. Engaging in quality control activities and reporting using internal software systems.
About the role
- Auditing and post-sales analyst responsible for enhancing customer experiences in the tourism sector. Ensuring process accuracy and addressing client inquiries effectively.
Responsibilities
- Execute information audits and monitor commercial processes (Bitrix, systems, platforms, e-mails and groups).
- Verify and finalize service interactions, sending vouchers to customers.
- Check pending issues, make corrections up to 72 hours in advance, and cancel or modify bookings when necessary.
- Review refund requests and adjust expense entries in service orders (SOs).
- Check for duplicate bookings, create cards, and provision services.
- Negotiate and contract suppliers seeking the best cost-benefit.
- Update the service provider spreadsheet.
- Identify rate inconsistencies and record payments or mark payments as settled when necessary.
- Generate reports for supervisors detailing identified issues.
- Act quickly to resolve booking problems.
- Clarify teams' questions regarding bookings and availability.
- Gather information to respond to and potentially reverse negative reviews.
- Request positive reviews on platforms and Google.
- Provide partner support, directing them to the responsible department when necessary.
Requirements
- Experience using reservation operating systems, service management platforms, or booking platforms, demonstrating agility in registrations, changes, verifications and completions.
- Experience in customer service (in-person, phone or online).
- Experience auditing and verifying internal processes, ensuring information accuracy, standardizing procedures and proper execution of services.
- Experience quoting services and negotiating with suppliers, aiming for the best cost-benefit and operational alignment.
- Familiarity with systems or CRM.
- Previous experience in the tourism, hospitality or reservation management sectors is a strong plus.
- Experience organizing information, registrations or data verification.
- Experience resolving issues or handling customer complaints.
- Attention to detail to ensure no one is left without important information.
- Concern for the entire customer journey and the internal environment.
- Clear and effective communication, always courteous.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Auditor responsible for conducting quality checks in dairy production across Bavaria. Engaging in program compliance and reporting activities.
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