Ecommerce Operations Specialist managing product presentation and promotions across digital channels for cannabis brands. Focused on optimizing conversion rates, customer experience, and collaboration with various teams.
About the role
- Customer advisor in E-Commerce specializing in tent solutions, providing support through phone and email. Engaging with customers to enhance their buying experience and managing data in SAP.
Responsibilities
- You are the primary point of contact for our customers who reach out by phone or email
- Through a comprehensive training program and extensive onboarding, you will become an expert in our tent products
- With this expertise, you advise customers and support them in their purchasing decisions
- Within the team, you discuss the latest market trends and exchange insights on customer needs
- You record and maintain customer data in our ERP system, SAP
Requirements
- You have native-level German proficiency
- You enjoy working with people and have a friendly, communicative manner
- You take pleasure in advising and selling and have a strong service-oriented mindset
- Ideally, you have initial experience with SAP
Benefits
- Financial contribution towards KITA/daycare fees
- Subsidies for the Deutschland-Ticket, company pension plan, and sports program
- Subsidized meal options and bicycle leasing
- Online academy and individualized training opportunities
- Hybrid mobile office (flexible remote working)
- Electric charging stations for cars and e-bikes
- Option to take a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free beverages and fruit (organic)
- Great team events and after-work gatherings
- Tent rental for employees
- Room for initiative and your own ideas
- ...and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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