Service Consultant analyzing and implementing Würth's solutions for clients in Mallorca, Menorca, and Ibiza. Focusing on customer service and continuous professional development with a flexible schedule.
About the role
- Solution Consultant responsible for post-sale onboarding and customer success. Engaging with customers and promoting product value for Togetherwork's pet care vertical.
Responsibilities
- Proactively engage with customers post-sale through app delivery and product adoption.
- Work with Configuration Specialist to deliver a quality onboarding experience.
- Educate customers on core platform features, emphasizing their benefits and value.
- Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue.
- Conduct tailored training sessions and webinars, guiding customers on effective platform usage.
- Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption.
- Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training.
- Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn.
- Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedback.
Requirements
- Bachelor's degree or equivalent experience in a related field.
- 2 years of experience in customer success, support, implementations or account management roles.
- Strong communication and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with data analysis and reporting tools.
- Experience with HubSpot and Monday.com is a plus
- SaaS industry background preferred
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
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