Hybrid Director, AI Hub Business Relations

at Tokio Marine North America Services

• Job title: Director, AI Hub Business Relations
• Job type: Full Time
• Experience level: Lead
• Salary: $180,000 - $230,000 per year
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Jersey City, United States

About the role

• Director of Business Relations for the International AI Hub enhancing AI adoption across Tokio Marine Group companies. Connecting AI initiatives with business challenges, ensuring operational readiness, and mentoring teams.

Responsibilities

• Serves as a strategic advisor and liaison between Group Companies and the AI Hub, translating business needs into actionable AI initiatives across Training, R&D, and Governance workstreams
• Facilitates cross-functional workshops to identify high-impact AI opportunities in underwriting, claims, operations, and support functions
• Shapes, validates, and prioritizes AI use cases with measurable ROI/IRR, ensuring alignment with legal, risk, IT, and data governance
• Shares lessons learned, adoption challenges, and success stories across GCs to enhance maturity and reuse of proven solutions
• Builds and maintains executive relationships with internal and external leaders to identify opportunities and ensure operational readiness
• Guides business direction by anticipating needs, identifying opportunities, and making strategic recommendations that support the desired future state
• Communicates effectively with stakeholders to ensure transparency around progress, risks, and outcomes
• Participates in leadership meetings and facilitates strategic planning sessions to align business and technology objectives
• Leads prioritization of AI initiatives based on organizational strategy, workload, and budget, and oversees resolution of escalated issues
• Advocates for change management and facilitates adoption of AI-enabled business transformation
• Represents Tokio Marine Group at industry events, articulating corporate goals and building external partnerships
• Provides input on strategic direction to senior business and IT executives
• Collaborates with global technology teams to ensure effective implementation and governance of AI projects.

Requirements

• 15+ years of progressive experience in the insurance or reinsurance industry, with a focus on analytics, data science, or other quantitative disciplines
• Proven success leading and mentoring high-performing technical or cross-functional teams
• Demonstrated ability to influence executive leadership and deliver strategic initiatives across global, federated organizations
• Advanced degree (Master’s or Ph.D.) in a quantitative field such as Mathematics, Statistics, Computer Science, or Machine Learning preferred
• Strong business acumen, executive presence, and the ability to operate effectively across cultures and regions
• Deep understanding of decentralized organizational structures and the ability to drive collaboration through influence
• Familiarity with AI project lifecycles—from ideation through implementation and monitoring
• Excellent leadership, communication, and interpersonal skills.

Benefits

• Competitive benefits package
• Bonus eligibility on top of base