Product Manager managing end - to - end development of effective cosmetics and supplements products in a hybrid model. Working closely with senior management and external partners in Berlin.
About the role
- E-Commerce Operations Professional operating CRM for TIM's e-commerce products. Updating product information and managing multi-channel marketing efforts based in Brazil.
Responsibilities
- Update product information on the e-commerce platform, ensuring accuracy and speed in product listings;
- Operate content management systems (CMS) to update offers, campaigns and commercial terms;
- Manage the e-commerce platform, activating catalog SKUs and performing manual adjustments when necessary;
- Identify opportunities for automation and optimization to increase efficiency in offer updates;
- Analyze customer behavior data to generate insights that support strategic decisions;
- Structure and consolidate data into management reports and performance dashboards;
- Apply CRM best practices to communication sends, ensuring relevance and personalization;
- Develop and monitor relationship journeys (customer lifecycle flows) and contribute to seasonal and multichannel campaign strategy;
- Support process automation to achieve scale and operational consistency;
- Validate email, SMS and WhatsApp sends, ensuring correct segmentation and execution;
- Plan and execute A/B tests, evaluate results and propose continuous improvements.
Requirements
- Professional with experience in CRM operations;
- Knowledge of the delivery funnel for transactional communications via email, SMS and WhatsApp;
- Familiarity with Agile methodologies and frameworks;
- Degree or background in Business Administration, Social Communication, Engineering, Economics or related fields.
Benefits
- Flexible Benefits Program
- Medical and Dental Insurance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Wellbeing Program
- Private Pension Plan
- Company mobile phone with unlimited data and voice allowance
- Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit-Sharing
- "My First Benefit" - financial support for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible work models and schedules
- Happy Day - day off during your birthday month
- Extended leave for maternity, paternity, marriage and adoption
- Commuter Allowance (Vale Transporte)
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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