Fraud Operations Analyst I monitoring customer financial accounts against fraud. Supporting clients and associates with reported fraud concerns under supervision.
Responsibilities
Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts.
Documents investigation actions and mitigation actions.
Researches customer claims and gathers evidence regarding potential fraud activity.
Provides control feedback to continually improve efficacy.
Works with customers to verify account activity.
Requirements
University (Degree) Preferred
No Experience Required
Benefits
superior retirement program
highly competitive health, wellness and work life offerings
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