IT Consultant/IT Infrastructure Specialist advising clients on infrastructure projects, primarily in Microsoft/Active Directory, VMware, or Citrix. Analyzing and optimizing IT infrastructures through innovative solutions.
About the role
- L2 Infrastructure Support Engineer providing L1/L2 technical support to various clients. Responsible for incident resolution, service requests, and system monitoring in a hybrid environment.
Responsibilities
- The Missing Link is looking for an experienced and talented L2 Infrastructure Support Engineer to join our growing team!
- As Infrastructure Support Engineer, you will be responsible for providing L1/L2 technical support to various clients, while working on a ticket management system and being able to log their time accurately every day. The role involves resolving IT incidents, processing service requests, action alerts and monitor systems with a focus to SLA, attention to details and being able to escalate in a timely manner.
- Service Requests
- User creations and removals
- Update DL
- Perform Mailbox tasks/permissions
- Systems Maintenance
- Review and perform system upgrades
- Test and confirm operational
- Troubleshoot for issues
- Alerting
- Respond to alerts on the board
- Investigate and work with the wider team to resolve
- Create problem management for repeat alerts
- Patch Management
- Ensure managed devices are being patched
- Resolved warning, alerts to ensure compliance is maintained
- Work with wider team for resolution
- Backup Monitoring
- Backup alerts are being actioned
- Reduce job failures
- Escalate to the wider team
Requirements
- Minimum 5 years’ professional work experience
- Minimum 2 years’ industry experience
- Preferred MSP / Cloud provider experience
- Microsoft or updated industry certifications
- Technical Experience:
- Hands on experience providing technical support
- Worked in ITIL environment or understand concept of ITIL
- Familiar with ticket management system and time entries
- Backup Technologies
- Microsoft stack solutions including Azure
- Hands on experience working with various platforms
- Technologies:
- M365
- Entra ID
- Conditional Access
- Veeam Backup or relevant technology
- Windows Servers (DNS, Storage, Crash)
- Patching tool and process
- Ncentral or similar RMM
- Advanced Network monitoring tool
- If you are a team player with excellent communication skills we would like to hear from you.
Benefits
- A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
- Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:
- Supportive, collaborative and respectful environment
- Company culture that fosters learning and development through training and mentoring programs
- Opportunities for professional development and career advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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