Hybrid Manager, Software Engineering – Quality

at The Hartford

• Job title: Manager, Software Engineering – Quality
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $133,200 - $199,800 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Hartford, United States

About the role

• Manager with quality focus for Claims and Reinsurance elevating engineering discipline and software quality across Claims IT landscape. Leading Quality Engineering practices and driving continuous improvement across Agile Release Trains.

Responsibilities

• Coach and develop SDETs to strengthen test design, automation practices, CI/CD integration, and shift‑left quality
• Mentor VSQLs to elevate quality maturity, role consistency, and foundational QE practices across value streams
• Champion a deconstructive testing mindset to ensure teams validate upstream and downstream business processes effectively
• Own and evolve Claims IT test management and defect management processes, including Rally documentation, entry/exit criteria, and defect taxonomy
• Establish, maintain, and communicate the Quality Management framework across people, process, and technology
• Lead quality maturity assessments and translate findings into actionable PI‑level improvement plans
• Drive in‑sprint automation, E2E automation maturity, and regression strategy optimization
• Guide framework optimization efforts, including suite refactoring and automation tooling best practices
• Ensure vendor SDETs align to Claims IT expectations and support innovation in automated testing
• Serve as the escalation point for quality risks, defects, test coverage gaps, and release readiness concerns
• Partner with Reliability Engineering on RCA quality, mitigation actions, and operational improvements
• Ensure a consistent “quality lens” is embedded in story refinement, feature planning, and delivery processes
• Develop and maintain ART‑level and consolidated dashboards for defect trends, automation progress, test coverage, and MOR reporting
• Improve defect detection ratio, defect injection ratio, and automation coverage through data‑driven coaching
• Leverage code commit and productivity insights to drive higher engineering discipline across teams
• Collaborate closely with RTEs, APMs, Tech Leads, Architecture, and Vendor Partners to ensure quality integration across the delivery lifecycle
• Support modernization initiatives (cloud, digital, platform upgrades) with appropriate test engineering strategies
• Foster a culture of learning, coaching, continuous improvement, and cross‑team partnership

Requirements

• 7+ years in Quality Engineering, Software Testing, or Test Automation
• Bachelor's Degree Required
• Experience managing and developing a team of Quality Engineers, including coaching, performance management, and career development
• 3+ years coaching or managing SDETs/QE professionals in an Agile environment
• Strong understanding of Claims systems, workflows, or P&C insurance technology
• Hands-on experience with automation frameworks, CI/CD pipelines, BDD/TDD, and test strategy development
• Demonstrated success improving engineering quality metrics (defect density, automation %, DDP, etc.)
• Strong communication, influencing, and leadership skills; able to coach without formal authority

Benefits

• Other rewards may include short-term or annual bonuses
• long-term incentives
• on-the-spot recognition