Dispensing Optician Manager at Specsavers in Walsall working with a team to ensure excellent patient experiences. Overseeing enhanced optical services and delivering customer care excellence.
About the role
- Client Workforce Planning Manager leading workforce management modeling improvements. Collaborating with senior leadership to enhance processes and deliver value across Cigna Group.
Responsibilities
- Leading the build out, maintenance, and future improvements to WFM modeling in support of key client operational partners
- Comfortable presenting to senior leadership both within workforce planning, as well as business areas supported
- Enhance processes and hire the necessary talent to deliver optimal value
- Collaborate with senior leadership consistently and effectively within the organizations supported
- Requires solution-based strategic thinking to enable the business to operate lean without sacrificing quality or risking metric results
- Responsible for delivering key initiatives related to the overall workforce planning organization
- Peak-Planning responsibilities including coordination between planning, business partners, GSPs, and finance
- Drive change and influence individuals at all levels to take appropriate risks
- Provide transparency into staffing and capacity levels to maximize opportunities
- Hire and develop WFM staff to ensure talent is leveraged appropriately
Requirements
- HS Diploma or equivalent required; Bachelor’s degree preferred
- 5+ years of relevant experience in workforce planning, financial/budget planning, supply chain/demand planning, or related
- Experience interacting with and engaging clients, managing relationships
- Demonstrated leadership capabilities, supervisory experience preferred
- Strong communication (oral and written), presentation, and facilitation skills
- Keen ability to present data and proposals for multiple audiences in a clear and concise manner that promotes alignment between teams
- Acute attention to detail, particularly with large volumes of data, comfortable working with ambiguity
- Ability to build strong relationships and earn trust of key stakeholders
- Proven ability to operate with an enterprise mindset
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k) with company match
- company paid life insurance
- tuition reimbursement
- minimum of 18 days of paid time off per year
- paid holidays
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