Hybrid Project Coordinator

at The Bernard Group, Inc.

• Job title: Project Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $43,680 - $47,840 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Chanhassen, United States

About the role

• Enthusiastic Project Coordinator managing customer jobs for Smartpress' online printing service. Ensuring timely and accurate delivery within a hybrid work environment.

Responsibilities

• successfully oversee a large number of customer jobs to ensure orders are completed in a timely manner and tight deadlines are met.
• assist customers with questions about paper stocks, project timing, and production processes.
• be a key contact between customers and internal production teams.
• provide customer support in quality control and advise customers on reorders, shipping options and other variables.
• work efficiently in a highly transactional environment, overseeing hundreds of customer jobs at the same time.
• maintain customer relationships (primarily email-based inquiries, some phone conversations) in a timely manner; identify and assess customer needs to resolve issues and achieve customer satisfaction.
• proactively communicate any changes with customers and identify potential concerns.
• strong multitasking abilities capable of handling tight deadlines and high volume of work.
• perform other duties as assigned by management.

Requirements

• customer service experience
• a focus on quality
• strong problem solving skills
• experience assisting customers via phone, chat and/or email
• ability to multi-task in a fast-paced transactional environment
• strong written and verbal communication skills
• knowledge of the printing industry
• a “customer centric” approach
• Experience in a customer facing role (in person or via telephone, email) or completion of a 2-year or 4-year educational program post high school
• Above average skills using computer-based software programs
• nice to have: prior experience in large and/or small format print production
• nice to have: knowledge of editing and management software, including InDesign, Illustrator, Photoshop, Acrobat, Enfocus Pitstop.

Benefits

• Healthcare, dental, life insurance, disability
• Paid parental leave
• Retirement Savings programs: Employee Stock Ownership Plan-100% Employee-Owned
• 401k with a company match
• Career Development Opportunities
• Flexible Work Hours
• Tuition Reimbursement
• Employee Referral Program
• Safe & Clean Manufacturing Environment