Project Manager providing project management leadership for Teradyne's vital projects in Italy's Solution Engineering Group. Focus on cross - functional integration and communication with key stakeholders.
About the role
- Enthusiastic Project Coordinator managing customer jobs for Smartpress' online printing service. Ensuring timely and accurate delivery within a hybrid work environment.
Responsibilities
- successfully oversee a large number of customer jobs to ensure orders are completed in a timely manner and tight deadlines are met.
- assist customers with questions about paper stocks, project timing, and production processes.
- be a key contact between customers and internal production teams.
- provide customer support in quality control and advise customers on reorders, shipping options and other variables.
- work efficiently in a highly transactional environment, overseeing hundreds of customer jobs at the same time.
- maintain customer relationships (primarily email-based inquiries, some phone conversations) in a timely manner; identify and assess customer needs to resolve issues and achieve customer satisfaction.
- proactively communicate any changes with customers and identify potential concerns.
- strong multitasking abilities capable of handling tight deadlines and high volume of work.
- perform other duties as assigned by management.
Requirements
- customer service experience
- a focus on quality
- strong problem solving skills
- experience assisting customers via phone, chat and/or email
- ability to multi-task in a fast-paced transactional environment
- strong written and verbal communication skills
- knowledge of the printing industry
- a “customer centric” approach
- Experience in a customer facing role (in person or via telephone, email) or completion of a 2-year or 4-year educational program post high school
- Above average skills using computer-based software programs
- nice to have: prior experience in large and/or small format print production
- nice to have: knowledge of editing and management software, including InDesign, Illustrator, Photoshop, Acrobat, Enfocus Pitstop.
Benefits
- Healthcare, dental, life insurance, disability
- Paid parental leave
- Retirement Savings programs: Employee Stock Ownership Plan-100% Employee-Owned
- 401k with a company match
- Career Development Opportunities
- Flexible Work Hours
- Tuition Reimbursement
- Employee Referral Program
- Safe & Clean Manufacturing Environment
Job title
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