Product Manager for US Retirement at John Hancock focusing on digital engagement and product delivery. Lead initiatives to improve competitiveness in financial services sector.
About the role
- Product Manager focusing on AI-powered customer engagement tools at Paytronix. Collaborate with teams to transform insights into actionable product requirements while managing projects efficiently.
Responsibilities
- Interview customers to uncover pain points and identify opportunities for streamlining their experience
- Use AI tools to summarize and distill insights from customer conversations
- Translate feedback into actionable product requirements for the engineering team
- Set up and maintain software/product processes that reduce manual intervention and increase efficiency
- Collaborate with engineering teams by gathering and communicating customer feedback
- Leverage AI tools to accelerate product development
- Manage projects and track progress using Jira, Confluence, and collaboration tools
- Work on a flexible, project-based workload and provide input on UI/UX improvements
Requirements
- solid product management and project management experience
- familiar with product management methodologies and market research approaches
- communicate clearly and can work directly with customers
- proficient with Jira, Confluence, and Microsoft Office
- experience with AI tools, especially Claude
- understand how to leverage AI to work smarter, not harder
- understanding of how AI systems work and can converse with data scientists and ML engineers
- comfortable with AI systems being probabilistic, not deterministic
- don't need to write code but appreciate technical constraints and possibilities
Benefits
- 22 days paid time off
- 11 company paid holidays
- medical, dental & vision insurance
- 5% 401(k) company match
- a range of other benefits that you can choose from
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