Hybrid Counselling Services

at TELUS

• Job title: Counselling Services
• Job type: Part Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Peterborough, Canada

About the role

• Registered Social Worker providing in-person clinical counseling within the judicial system in Ontario. Supporting clients facing complex life challenges through a purpose-driven initiative with TELUS Health.

Responsibilities

• Engage with clients within required timelines based on their assigned risk level and referral protocol.
• Collaborate with clients and referral agents to clarify counselling goals and expectations.
• Conduct comprehensive assessments and develop individualized treatment plans.
• Deliver short- to medium-term counselling to support goal attainment and client well-being.
• Provide ongoing clinical support in-person, virtually, or by phone (as appropriate and based on training).
• Act as a case manager—coordinating care, making referrals, and advocating on behalf of clients.
• Maintain open communication with referral agents and secure client consent as needed.
• Track client progress, satisfaction, and service outcomes.
• Consult regularly with the Clinical Director/Supervisor and peers.
• Respond to inquiries from referral agents and clients, and keep stakeholders informed of case developments.
• Follow standardized case booking and confidentiality protocols.
• Ensure timely documentation and case closure.
• Meet or exceed service delivery expectations for billable hours and case management.
• Represent and promote TELUS Health’s values and services both internally and externally.
• Adhere to all organizational policies, procedures, and clinical standards.

Requirements

• Master’s degree in Social Work, Counselling, Psychology, or related field.
• Registration in good standing with: Ontario College of Social Workers and Social Service Workers (OCSWSSW), or College of Registered Psychotherapists of Ontario (CRPO).
• Minimum two (2) years of post-graduate clinical experience.
• Professional liability insurance.
• Availability during standard business hours.
• Proven ability to support individuals with complex challenges such as:
• Mental health and addiction concerns
• Social exclusion and homelessness
• Domestic violence and anger management
• Anti-criminal thinking and sexual offenses
• Justice system involvement
• Proficiency in substance use assessment and treatment.
• Strong knowledge of local community resources and experience working with diverse populations.
• Experience with mandated clients is considered a strong asset.

Benefits

• Paid for scheduled time on site, including all no shows
• Regular monthly billing
• Clinical supervision, career growth, and learning & development opportunities.
• Opportunity to give back to our local communities.