Highways Engineer role focused on highway and drainage project delivery for Mott MacDonald. Collaborating with cross - functional teams to develop compliance - driven design solutions.
About the role
- Services Engineer providing technical support and ensuring customer satisfaction in NYC metro area. Solving technical issues and managing service orders for Technogym products.
Responsibilities
- Execute jobs in line with defined standard operating procedures
- Achieve field performance (TTS, FTFR and JMR3)
- Manage stock of parts and guarantee a high-level of inventory record accuracy
- Educate customers in the technical use and care of Technogym equipment
- Execute effective root cause analyses of product issues
- Properly manage work orders (i.e. including all requested information)
- Properly manage service reports
- Participate in the feedback from the market process
- Contact customers to notify them of estimated times of arrival
- Escalate problems and reassign calls when appropriate
- Accurately report service data in line with assigned procedures
- Ensure all work-related equipment and vehicles are utilized and maintained safely
Requirements
- 3-5 years’ experience in a similar role
- Diploma / Degree in Electronics & Communication or similar
- Mechanical / electronic engineering skills
- Ability to troubleshoot, test, repair and service technical equipment
- Knowledge of IT networking is advantage
- Management of service orders
- Repair business expertise
Benefits
- competitive salary
- health insurance
- retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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