Senior Specialist in BPO and Contract Management for consulting firm in São Paulo. Responsible for analyzing contracts and providing strategic insights for decision-making.
Responsibilities
Act as a senior specialist responsible for mapping, analyzing and detailing BPO and bodyshop contracts.
Link contractual clauses to the operations actually performed by the teams.
Provide solid technical input to support strategic decisions on insourcing, renegotiation, reduction, or termination of contracts.
Ensure a clear view of risks, dependencies, and operational criticality.
Collect and organize BPO and bodyshop contracts.
Analyze contracted scope versus the scope actually executed.
Identify contractual risks, penalties and critical dependencies.
Support the creation of a detailed contract map for each supplier.
Understand the operational criticality associated with each contract.
Support feasibility analyses for insourcing into a Shared Services Center (SSC).
Support decisions to reduce or eliminate contracts.
Work closely with the Governance Consultant.
Requirements
Bachelor's degree (or equivalent) in Administration, Management, Engineering or related fields
5–8 years' hands-on experience with BPO, service contract management and outsourced operations
Proven experience in managing or monitoring BPO contracts
Experience interacting with suppliers and supporting critical operations
Experience with Shared Services Center (SSC/CSC) is a plus
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