Helpdesk & Support role at agex IT gmbh in Berlin assisting clients with IT issues. Responsibilities include installation and troubleshooting of workstations and various support channels.
About the role
- IT Support Specialist providing technical assistance in a hybrid role at TCC GmbH. Join a team enhancing medical care through digital innovation and support users effectively.
Responsibilities
- Handling IT support tickets from internal and external systems
- Analyzing, resolving and documenting technical incidents
- Assisting users with hardware and software issues
- Assisting with the implementation of new IT systems and software solutions
- Escalating complex issues to specialist departments or project teams
- Creating guides for self-service troubleshooting
Requirements
- Completed vocational training in the IT field (e.g., IT specialist in system integration/application development, IT systems clerk) or an equivalent qualification
- Basic knowledge of network technology, operating systems (Windows/Linux) and standard office applications
- Experience in IT support or helpdesk desirable
- Service-oriented attitude, strong communication skills and customer focus
- Analytical thinking, structured working style and problem-solving skills
- Good written and spoken German and English skills
- Ability to work independently and as part of a team
Benefits
- Attractive salary
- Permanent position, 30 days of vacation
- Flexible working hours and hybrid work model
- Opportunity to contribute in a dynamic scale-up
- Varied responsibilities with room for your ideas and for shaping processes
- Modern office in Hamburg or Berlin with good transport links
- Employee discounts via Corporate Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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