IT Support Specialist providing technical assistance in a hybrid role at TCC GmbH. Join a team enhancing medical care through digital innovation and support users effectively.
Responsibilities
Handling IT support tickets from internal and external systems
Analyzing, resolving and documenting technical incidents
Assisting users with hardware and software issues
Assisting with the implementation of new IT systems and software solutions
Escalating complex issues to specialist departments or project teams
Creating guides for self-service troubleshooting
Requirements
Completed vocational training in the IT field (e.g., IT specialist in system integration/application development, IT systems clerk) or an equivalent qualification
Basic knowledge of network technology, operating systems (Windows/Linux) and standard office applications
Experience in IT support or helpdesk desirable
Service-oriented attitude, strong communication skills and customer focus
Analytical thinking, structured working style and problem-solving skills
Good written and spoken German and English skills
Ability to work independently and as part of a team
Benefits
Attractive salary
Permanent position, 30 days of vacation
Flexible working hours and hybrid work model
Opportunity to contribute in a dynamic scale-up
Varied responsibilities with room for your ideas and for shaping processes
Modern office in Hamburg or Berlin with good transport links
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