Brand Ambassador bringing Tapestry’s iconic brands to life in department stores. Delivering exceptional customer experiences and driving brand visibility with local retail teams.
Responsibilities
Brand Ambassadors bring Tapestry’s iconic brands to life across our department stores by embodying our values, driving key business priorities, and delivering an exceptional customer experience
Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards
Proactively develop clienteling strategies and in-store event ideas, and supporting and co-hosting activations that drive engagement and sales
Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities
Attend brand events to deepen market knowledge and align with key business priorities
Track and analyse store performance against targets and present actionable plans
Regularly monitor trade results to ensure alignment with expectations
Identify growth opportunities by observing in-store activity
Execute visual merchandising directives and ensure new season collections are prominently displayed
Manage product deliveries and replenishment and ensure back-of-house areas are clean, organised, and well-maintained
Requirements
Minimum of two years’ experience in a retail environment, with a proven track record of delivering results
Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays
Familiarity with department store operations, including customer service, merchandising, and sales strategies
Strong communication, organisational, and analytical skills
Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
Self-motivated and proactive approach to business development
Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals
Benefits
28 days holiday
Multi-brand discount up to 50% off Coach & Kate Spade New York
Health cash plan
Free 24/7 support for family building, fertility and menopause with Maven
Employee assistance program
Employer pension contribution
Gym and fitness product discount
1 paid volunteering day per year and opportunities to volunteer with global projects
Learning & development and career progression opportunities
Equity, Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
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