Senior Instructional Designer developing educational content interactivity in São Paulo. Collaborating with stakeholders and managing educational projects effectively in a hybrid environment.
About the role
- Senior Service Designer at Barclays shaping user-centered service experiences across digital and offline channels. Collaborating to create design assets and integrate user insights into the design process.
Responsibilities
- Design the end-to-end journey of a service to enable users to complete their goals
- Creation of design assets to drive business outcomes
- Creation of intuitive and user-friendly interfaces for digital banking platforms
- Design and maintenance of visually appealing and consistent user interfaces
- Compliance with accessibility standards and guidelines
- Monitoring of industry trends and emerging technologies
- Gathering and analysis of data to create in-depth insights into customer needs
- Advise and influence decision making, contribute to policy development
- Collaborate closely with other functions/business divisions
Requirements
- A deep understanding of Design methodologies, practice and processes
- Clear evidence of service design execution
- Confidence and proficiency in planning and facilitating discovery, journey mapping and design-thinking workshops
- Excellent stakeholder management experience
- Solid networking and relationship building skills
- Experience working within or for a large, complex organisation
- Ability to gather information and solve for gaps and blind-spots in journey work
- Experience with Figma (mapping/whiteboarding)/Figjam Design tool
- Experience within financial services or a regulated industry.
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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