Senior Director overseeing pharmacy business strategy development and operations at Mass General Brigham. Driving transformation and sustainable growth in healthcare across multiple locations.
About the role
- Customer Strategy Consultant driving bank's strategic goals and initiatives. Collaborates across the business to enhance performance and customer care strategies.
Responsibilities
- To drive the successful implementation and commercial realization of the bank's strategic goals, ensuring alignment with market trends and delivering sustained financial performance.
- Understanding and interpretation of the bank's overall strategic objectives and translate them into concrete action plans for specific business units and functions.
- Development of detailed implementation roadmaps, outlining key initiatives, timelines, resource allocation, and performance metrics.
- Development and implementation of robust commercial models for new initiatives and ventures, ensuring financial viability and profitability.
- Identification and analysis of potential risks and opportunities, providing insights and recommendations for strategic decision-making.
- Development and implementation of effective change management strategies to facilitate the adoption of new initiatives and processes.
Requirements
- Strategic problem solving with commercial acumen: Diagnose complex problems and connect customer insights with commercial outcomes, building actionable strategies that balance customer experience, cost efficiency, and commercial performance.
- Data driven storytelling and insight synthesis: Translate data, market intelligence, and customer feedback into compelling narratives that influence decision making and drive strategic alignment.
- Structured thinking and execution planning: Break ambiguous problems into clear workstreams, develop actionable roadmaps, and enable cross functional delivery across matrixed organisations.
- Desirable skills: Agile ways of working: Apply Agile principles to drive iterative delivery, enable rapid learning, and support cross functional collaboration that accelerates strategic outcomes.
- Programme management expertise: Leverage a programme management background to structure complex initiatives, manage interdependencies, and ensure disciplined planning and governance across large scale programmes.
- Execution strategy knowledge: Translate strategic intent into clear execution pathways, aligning teams, resources, and milestones to deliver measurable impact and sustained operational performance.
Benefits
- Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
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