Customer Strategy Consultant driving bank's strategic goals and initiatives. Collaborates across the business to enhance performance and customer care strategies.
Responsibilities
To drive the successful implementation and commercial realization of the bank's strategic goals, ensuring alignment with market trends and delivering sustained financial performance.
Understanding and interpretation of the bank's overall strategic objectives and translate them into concrete action plans for specific business units and functions.
Development of detailed implementation roadmaps, outlining key initiatives, timelines, resource allocation, and performance metrics.
Development and implementation of robust commercial models for new initiatives and ventures, ensuring financial viability and profitability.
Identification and analysis of potential risks and opportunities, providing insights and recommendations for strategic decision-making.
Development and implementation of effective change management strategies to facilitate the adoption of new initiatives and processes.
Requirements
Strategic problem solving with commercial acumen: Diagnose complex problems and connect customer insights with commercial outcomes, building actionable strategies that balance customer experience, cost efficiency, and commercial performance.
Data driven storytelling and insight synthesis: Translate data, market intelligence, and customer feedback into compelling narratives that influence decision making and drive strategic alignment.
Structured thinking and execution planning: Break ambiguous problems into clear workstreams, develop actionable roadmaps, and enable cross functional delivery across matrixed organisations.
Desirable skills: Agile ways of working: Apply Agile principles to drive iterative delivery, enable rapid learning, and support cross functional collaboration that accelerates strategic outcomes.
Programme management expertise: Leverage a programme management background to structure complex initiatives, manage interdependencies, and ensure disciplined planning and governance across large scale programmes.
Execution strategy knowledge: Translate strategic intent into clear execution pathways, aligning teams, resources, and milestones to deliver measurable impact and sustained operational performance.
Benefits
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
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