Hybrid Senior Collaboration Engineer

Posted 10 hours ago

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About the role

  • Collaboration Senior Engineer managing collaboration services/applications for Syneos Health. Partnering with service tower owners in the delivery of collaboration suite solutions in Hyderabad.

Responsibilities

  • The Collaboration Senior Engineer will work in partnership with other collaboration service tower owners to manage collaboration services/applications in the delivery of our collaboration suite of solutions
  • Responsible for the end-to-end service management and delivery for assigned collaboration solutions
  • In partnership with other service owner leads, develop service management and solutions delivery plans in support of assigned collaboration solutions
  • Responsible for governance, service management, and technical administration of assigned solutions within overall collaboration suite
  • Ensures assigned collaboration solutions are managed and maintained in alignment with all associated technical and security standards
  • Provides expert level advice, support, and consultancy in the development and delivery of collaboration related business cases and technologies
  • Prepares and delivers presentations to management that inform them of issues and opportunities with assigned collaboration solutions
  • Provides high-level analysis and reporting on application health for assigned solutions/services within the application portfolio
  • Provides expert level support for deployed solutions and interfacing with support staff when necessary to assist in resolution of escalated complex technical issues within defined SLAs
  • Develops and reviews test plans and test scripts so that services are sufficiently tested and maintained to ensure high availability and stability of all assigned solutions

Requirements

  • Bachelor’s degree or equivalent in the field of Computer Science or similar technology related area
  • Expert level expertise in one or more of the Microsoft365 foundational services (e.g. Exchange, Teams, SharePoint)
  • Experience across additional Microsoft365 services areas preferred
  • Experience with Intune / Mobile Device Management preferred
  • Significant experience with both Project Management and Service Management disciplines while working within a large organization
  • Experience working in a matrix support model in the delivery of collaboration services to end users
  • 5-6 years of experience

Benefits

  • We are passionate about developing our people, through career development and progression
  • supportive and engaged line management
  • technical and therapeutic area training
  • peer recognition and total rewards program
  • We are committed to building an inclusive culture – where you can authentically be yourself
  • Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life
  • We’re a growing, global company dedicated to advancing our talent past their initial role.

Job title

Senior Collaboration Engineer

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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