Technical Program Manager at F5 leading project planning and execution for new product development. Collaborating with engineering and operations teams to ensure alignment with product management objectives.
About the role
- Technical Implementation Manager guiding merchants through onboarding processes at Swap's AI-native commerce platform. Collaborating with technical teams to ensure systems align and operate effectively.
Responsibilities
- Lead merchants through the end-to-end onboarding process, managing both technical and operational workstreams to ensure a smooth and timely launch.
- Conduct technical discovery to understand merchant systems, data structures, workflows, and integration requirements.
- Configure and test merchant environments — including API connections, workflow logic, data mappings, and platform settings — to ensure alignment with business goals.
- Support merchants through integration troubleshooting, analysing payloads, logs, and system behaviour to drive resolution.
- Communicate clearly and proactively with merchant stakeholders, providing guidance, updates, and recommendations throughout the onboarding journey.
- Deliver effective training and enablement sessions to help merchant teams confidently adopt Swap’s products and workflows.
- Collaborate closely with Product, Engineering, Operations and Sales teams to escalate issues, validate solutions, and relay insights that can improve product and process.
- Use data and implementation metrics to monitor onboarding progress, identify risks early, and continually refine the onboarding playbook.
Requirements
- 2–5 years experience in technical onboarding, implementation engineering, solutions engineering, or a hybrid technical–client delivery role.
- Strong understanding of APIs, JSON, HTTP, and web technologies, with the ability to diagnose and resolve integration issues.
- Comfortable interpreting data to inform decision-making and troubleshooting.
- Ability to translate technical concepts for both technical and non-technical audiences, building confidence and clarity for stakeholders.
- Strong organisational and prioritisation skills, capable of owning multiple onboarding projects simultaneously.
- Proven ability to drive implementations forward efficiently — managing complexity, maintaining momentum, and achieving successful outcomes within tight timelines.
- A product-curious mindset, able to learn new systems quickly and shape workflows that maximise user value.
- Previous experience in an eCommerce environment, knowledge of Shopify and/or logistics operations is highly desirable.
Benefits
- Competitive base salary.
- Stock options in a high-growth startup.
- Competitive PTO with public holidays additional.
- Private Health.
- Pension.
- Wellness benefits.
- Breakfast Mondays.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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