Hybrid Director, Engineering

at SurveyMonkey

• Job title: Director, Engineering
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Distributed Systems, Google Cloud Platform, Microservices, Terraform
• Location requirements: Hybrid, Ottawa, Canada

About the role

• Director of Engineering leading the development of core platform services for SurveyMonkey. Driving technical strategy and managing a high-performing engineering team for a SaaS product.

Responsibilities

• Define and execute the Platform Services technical roadmap, ensuring alignment with company strategy and security requirements.
• Lead, mentor, and grow a high-performing engineering team, fostering a culture of innovation and rigor.
• Establish and enforce best practices for software development, QA, deployment, and operational excellence (DevOps/SRE).
• Manage budgets, resource allocation, and project timelines for the Platform Services domain.
• Own the strategy and delivery for core security services (Identity, AuthN, AuthZ), including SSO, OAuth 2.0/OIDC, and Role-Based Access Control (RBAC).
• Architect and implement scalable, multi-tenant solutions for enterprise customer administration, user provisioning, and account management at scale.
• Oversee the development of secure, efficient, and user-friendly Customer Service Administration Tools for platform support, auditing, and debugging.
• Drive the adoption of modern microservices architecture, cloud-native patterns, and performance optimization for high availability and low latency.
• Partner with Product Management to translate business requirements into technical specifications and clear development plans.
• Collaborate with Security and Compliance teams to ensure all services meet stringent security standards (e.g., SOC 2, ISO 27001) and maintain robust logging and auditing capabilities.
• Work with other Engineering Directors to seamlessly integrate Platform Services into product-facing features and infrastructure.

Requirements

• 10+ years of software engineering experience, with 4+ years in a senior leadership role managing multiple engineering teams in a high-growth SaaS environment.
• Bachelor's or Master's degree in Computer Science or a related field (or equivalent practical experience), combined with excellent communication, negotiation, and stakeholder management skills.
• Proven track record in building and scaling mission-critical, 24/7 services.
• Extensive knowledge of core platform services, including AuthN/AuthZ protocols, modern IAM systems, federation, cryptographic security best practices, and architecting multi-tenant/enterprise administration solutions.
• Strong architectural understanding of distributed systems, microservices, and cloud computing platforms (AWS, Azure, or GCP).
• Experience with specific identity providers (e.g., Okta, Auth0, Ping Identity).
• Hands-on experience with modern DevOps practices: CI/CD, Infrastructure-as-Code (Terraform), and cloud monitoring/logging tools.
• Prior experience building robust, internal-facing tools for operations or customer support.

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Professional development opportunities