Provide ongoing support of Group Retirement Services mainframe application systems in production including responding to service requests, problem analysis, resolution, escalation and reporting as necessary
Identify and participate in improvement, system renewal, stability, upgrade, and Disaster Recovery projects
As a senior member of the support team, interface with developers, infrastructure teams, system designers, business system analysts, application analysts and testing specialists to deliver high quality solutions and maintain a stable, high performing application environment
Create and maintain supporting documentation
Participate in various review processes - e.g Business Requirements, Test plans, Design reviews, etc to gain a solid understanding of the application and provide input into the various deliverables from a support perspective
Design, develop, code, test, and debug programs for small projects
This role includes on-call and after-hours support on a team rotation basis
Requirements
Minimum 8 years of information technology experience in mainframe application support and development
University degree in Computer Science or equivalent experience
Strong working knowledge of COBOL, UNIX-Micro Focus Cobol, Syncsort, IMS, DB2, JCL, SQL, Focus, APIs, and Agile Deployment Tools
Excellent understanding of mainframe application problem solving and debugging
Solid understanding of distributed application packaging, deployment, and performance management
Strong leadership, planning, organizational and consulting skills
Ability to communicate effectively to technical and nontechnical audiences and work with business partners as well as infrastructure teams
Self-starter, fast learner and ability to multitask
Experience with .Net, Java and/or other technologies is an asset
Understanding of the ITIL service framework is an asset.
Benefits
Wellness programs that support the three pillars of your health – mental, physical, and financial
The opportunity to move along a variety of career paths with amazing networking potential.
Ability to work from both the office and virtually based on the needs of the business, our Clients, and you!
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