Strategic leader guiding a high-performing engineering team at Sun Life to deliver productivity and collaboration solutions. Emphasis on continuous improvement and alignment with global technology roadmap.
Responsibilities
Lead, coach, and develop a team of M365 Productivity Engineers, fostering a culture of innovation, accountability, and continuous learning.
Provide technical and professional mentorship, ensuring team members grow in both capability and confidence.
Conduct regular performance reviews and support career development planning.
Managing relationships with staff augmentation vendors.
Align team objectives with enterprise technology strategies and business goals.
Drive digital transformation initiatives within the desktop and collaboration space.
Oversee the design and delivery of scalable, secure, and cost-effective end-user computing solutions.
Ensure engineering artifacts, service improvements, and feature enhancements meet quality and compliance standards.
Manage and prioritize engineering initiatives, ensuring timely execution and alignment with business needs.
Partner with cross-functional teams on key projects.
Drive continuous improvement through incident and problem analysis, capacity planning, and service optimization.
Ensure smooth operational transitions through effective documentation and knowledge sharing.
Collaborate with internal IT teams to deliver integrated solutions.
Act as a key liaison between engineering and business stakeholders, translating technical capabilities into business value.
Requirements
University degree or college diploma in a related discipline, or equivalent experience
10+ years of experience in IT and extensive experience in different technology
3 years in a leadership experience managing a team of 8+ resources
Experience with networking, servers, storage, and virtualization concepts
Deep understanding of Microsoft 365 technologies and Security concepts, including: Desktop technology - Windows 10/11 and MacOS Azure AD / Entra ID (including MFA, P2 features, Conditional Access) On-premises AD and Identity Management Amazon Workspaces and VMware VDI InTune and Office 365 administration LDAP/LDAPS and ADFS Group Policies and BitLocker
Familiarity with endpoint security tools such as Anti-virus, and Proxy services.
IT Security Knowledge
Experience with Audits (ISO, OFSI, CDCP, etc.)
Benefits
Wellness programs that support the three pillars of your health – mental, physical, and financial
The opportunity to move along a variety of career paths with amazing networking potential.
A hybrid organization that offers the choice and flexibility to work from both the office and virtually based on the needs of the business, Clients, and you!
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