Principal Director of Service Operations at Aerospace Corporation managing IT services and driving operational excellence across multiple locations. Focused on enhancing user experience and delivering quality services in aerospace sector.
About the role
- Technology Operations Excellence Director at SugarCRM responsible for financial and operational discipline across technology functions, partnering with various teams to enhance transparency and decision-making.
Responsibilities
- Lead the FinOps framework for cloud spend, providing visibility into usage, trends, and optimization opportunities across AWS and related services.
- Partner with Cloud Operations and Engineering leaders to identify and drive cost optimization initiatives while preserving performance, reliability, and scalability.
- Establish consistent operational metrics, dashboards, and reporting to improve transparency and decision-making within the CTO organization.
- Provide data-driven insights to support capacity planning, prioritization, and investment tradeoffs across engineering and cloud functions.
- Enable operational excellence by identifying process inefficiencies and supporting continuous improvement initiatives.
- Collaborate with Finance and FP&A by supplying accurate inputs related to cloud and technology operations; FP&A retains ownership of company-wide OpEx reporting and budgeting.
- Communicate complex technical and financial information clearly to technology leadership and executives.
Requirements
- 8+ years of experience in technology operations, FinOps, cloud financial management, or operational excellence roles.
- Strong hands-on experience with AWS and cloud cost management practices.
- Proven ability to partner effectively with senior technical leaders without direct ownership of teams or infrastructure.
- Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex technical and financial data.
- Excellent written and verbal communication skills, with experience presenting to executive audiences.
- Ability to thrive in a fast-paced, dynamic, and evolving technology environment.
- Collaborative, structured, and detail-oriented approach to driving operational discipline.
Benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
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