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About the role
- Technology Operations Excellence Director at SugarCRM responsible for financial and operational discipline across technology functions, partnering with various teams to enhance transparency and decision-making.
Responsibilities
- Lead the FinOps framework for cloud spend, providing visibility into usage, trends, and optimization opportunities across AWS and related services.
- Partner with Cloud Operations and Engineering leaders to identify and drive cost optimization initiatives while preserving performance, reliability, and scalability.
- Establish consistent operational metrics, dashboards, and reporting to improve transparency and decision-making within the CTO organization.
- Provide data-driven insights to support capacity planning, prioritization, and investment tradeoffs across engineering and cloud functions.
- Enable operational excellence by identifying process inefficiencies and supporting continuous improvement initiatives.
- Collaborate with Finance and FP&A by supplying accurate inputs related to cloud and technology operations; FP&A retains ownership of company-wide OpEx reporting and budgeting.
- Communicate complex technical and financial information clearly to technology leadership and executives.
Requirements
- 8+ years of experience in technology operations, FinOps, cloud financial management, or operational excellence roles.
- Strong hands-on experience with AWS and cloud cost management practices.
- Proven ability to partner effectively with senior technical leaders without direct ownership of teams or infrastructure.
- Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex technical and financial data.
- Excellent written and verbal communication skills, with experience presenting to executive audiences.
- Ability to thrive in a fast-paced, dynamic, and evolving technology environment.
- Collaborative, structured, and detail-oriented approach to driving operational discipline.
Benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
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