Hybrid Manager, Engineering Revenue Intelligence

at SugarCRM

• Job title: Manager, Engineering Revenue Intelligence
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Solihull, United Kingdom

About the role

• Engineering Manager at SugarCRM leading a team for AI-driven Revenue Intelligence capability. Focused on product engineering with a hands-on approach and cross-functional collaboration.

Responsibilities

• Manage, mentor, and develop a high-performing team of up to eight software engineers, providing regular coaching, career development, and structured feedback to drive engineering excellence and accountability
• Conduct regular 1:1s with engineers, perform employee performance reviews, establish organizational and individual goals and objectives, and ensure goal attainment
• Handle compensation decisions, promotions, hiring, and advocate for resources to address team gaps
• Build positive team culture promoting innovation, collaboration, and continuous learning
• Facilitate agile ceremonies, maintain sprint boards, remove blockers, and implement retrospective feedback to enhance team processes
• Define product roadmaps and technical vision with stakeholders, communicate progress, ensure quality standards, and align architecture with business goals
• Track key metrics (velocity, cycle time, defect rates), balance workloads, and implement data-driven planning for sustainable delivery
• Champion GAI tool adoption, track usage, measure impact, and integrate into team workflows and performance evaluation
• Manage cross-team dependencies through clear integration points, API contracts, coordinated releases, and comprehensive documentation
• Present team progress to stakeholders and collaborate cross-functionally with product managers, architects, and other teams in technical discussions
• Lead technical decision-making including architecture, technology selection, code reviews, engineering standards, and transforming business requirements into optimized solutions
• Provide hands-on technical guidance, establish architectural best practices, identify risks through proof-of-concepts, and develop strategies for eliminating technical debt
• Plan and execute projects by breaking down requirements, estimating timelines, staying current with emerging technologies, and proactively identifying codebase improvement opportunities

Requirements

• Bachelor’s degree in Computer Science, or other relevant field, plus 5 years of professional experience in a technical software development position
• 2+ years of recent experience directly managing software engineers: conducting regular 1:1s, identifying skill gaps, creating corrective action plans, and executing action plans
• 2+ years of experience recruiting, interviewing, and hiring engineering talent
• 2+ year of experience leading all ceremonies for a Scrum team, including daily scrum, end of sprint retrospectives, sprint planning, grooming meetings, and prioritization of work
• 3+ years of experience developing web and/or mobile applications, backend services, and test automation in a professional software development organization
• 3+ years of experience with scrum-based software development tools such as Git, Jira, and Confluence
• 3+ year of experience with a large-scale enterprise product and/or distributed SaaS systems
• Excellent time management skills with an emphasis on managing remote resources around the world and working across many different time zones
• Identification and management of risks and dependencies, both internal and external
• Long term vision that promotes short term deliverables in quarterly release format based on factual, data driven scope definitions
• Strength in planning, scheduling, executing, and finalizing delivery on regular two-week sprint cycles based on individual capacity and team velocity
• Exceptional verbal and written communication skills; ability to communicate effectively at all levels of the organization and across differing types of audiences
• Strong collaboration and interpersonal skills with differing consumers, stakeholders, team members, partners, and customers

Benefits

• UK Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Educational Resources - Career & Personal Development Program
• Various discount programs (i.e. travel, virtual exercises classes, etc.)
• We are a merit-based company with many opportunities to learn, excel and grow your career!