Hybrid Desktop Engineering Intern

at EBSCO Information Services

• Job title: Desktop Engineering Intern
• Job type: Internship
• Experience level: Entry level
• Salary: $20 - $26 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ipswich, United States

About the role

• Desktop Engineering Intern assisting with daily tasks and endpoint monitoring in a fast-paced team environment. Gaining visibility into vulnerability scanning and supporting end users while learning technical skills.

Responsibilities

• Assists the Desktop Engineering team members with daily tasks, endpoint monitoring and system remediation.
• Gain visibility into enterprise vulnerability scanning by shadowing the security team.
• Learn how device security baselines and configuration policies are implemented.
• Observe and assist with standard patching workflows for critical vulnerabilities.
• Participate in device provisioning, imaging, deployment, and decommissioning processes.
• Create and update internal documentation, runbooks, and knowledge base articles.
• Work alongside the Corporate IT Service Desk to support end users.
• Assist Desktop Support technicians with diagnosing and resolving workstation issues.

Requirements

• A passion for technology and a desire to learn
• Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
• Excellent customer service skills
• Strong attention to detail
• Maintains a reasonable capacity level for stress tolerance
• Knowledge of Microsoft Office, including Word and Excel
• Knowledge of Apple and Windows-based software/hardware
• Excellent communication and presentation skills
• Well-developed problem solving and analytical skills.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program