Hybrid Performance and Data Analyst

at The Hold - Home to Suffolk Archives

• Job title: Performance and Data Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £34,434 per year
• Degree requirement: Professional Certificate
• Tech skills: SQL
• Location requirements: Hybrid, Ipswich, United Kingdom

About the role

• Performance & Data Analyst transforming operational data into insights for Suffolk Fire and Rescue Service. Supporting performance management, reporting and service improvement.

Responsibilities

• Analyse performance and operational data to identify trends, risks and opportunities.
• Build and develop clear, user-friendly dashboards in Power BI that colleagues can use independently.
• Support the adoption of self-service reporting and help improve data literacy across teams.
• Work closely with the Performance and Improvement Manager to compile reports and monitor action plans.
• Carry out data validation and quality checks to ensure reporting is accurate and reliable.
• Use Microsoft tools such as Excel, Lists, Forms and SharePoint to streamline data collection and improve processes.
• Contribute to continuous improvement work by turning insight into practical recommendations.
• Provide analytical and quality assurance support, helping build resilience across key reporting activities.

Requirements

• Experience in a data analysis, performance or improvement-focused role.
• Strong skills in Power BI, Excel and SQL.
• Experience creating dashboards that are clear, intuitive and accessible.
• Confidence explaining complex information in a simple, engaging way.
• A methodical approach to data quality, accuracy and governance.
• The ability to manage your own workload and meet deadlines.
• A proactive mindset: someone who spots opportunities to improve processes rather than waiting to be asked.
• A Level 5 qualification in a relevant area (or equivalent knowledge and experience) is desirable.

Benefits

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day