Customer Success Specialist providing support for SimplePractice users in Mexico City. Handle customer inquiries via phone, email, and chat, ensuring a world - class experience.
About the role
- Product Support Specialist assisting in Joint Replacement procedures focused on MAKO robotic surgery and manual joint replacement surgeries. Collaborating with clinical customers for best-in-class support.
Responsibilities
- Supporting all Stryker products associated with Joint Replacement procedures
- Providing support for MAKO robotic procedures and manual joint replacement surgeries
- Training HCP staff on Stryker products
- Auditing theatre Stryker stock and managing inventory
- Conducting trials and evaluations of products in theatre and clinical environments
Requirements
- Minimum 2 years’ theatre or medical experience
- Commercial knowledge and understanding of cost pressures surrounding theatres and surgical procedures
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media
- Workshop/product demonstration skills including anatomy and physiology knowledge base
Benefits
- Field-based flexibility
- Best-in-class specialist support
- Exceptional service delivery
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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