Customer Success Specialist providing support for SimplePractice users in Mexico City. Handle customer inquiries via phone, email, and chat, ensuring a world - class experience.
About the role
- ProCare Customer Service Representative managing repair orders and customer interactions. Focusing on effective problem resolution and process optimization in emergency care services.
Responsibilities
- Independent handling of repair and work orders, including management of loaner devices
- Organization and coordination of returns and pickups, and processing of delivery receipts and price inquiries
- Proactive, solution-oriented communication with internal and external customers via email and phone
- Invoicing, including resolution of invoice disputes and payment issues in collaboration with customers and internal departments
- Documenting and tracking problem resolutions
- Conducting follow-up investigations and reporting to meet KPIs
- Participation in (European) projects for continuous process optimization
Requirements
- Completed commercial vocational training (e.g., office clerk, industrial clerk) or a comparable qualification
- At least 2–3 years of customer service experience in a manufacturing company, including order management
- Proficient in MS Office, ERP systems (e.g., Oracle), and CRM systems such as Salesforce
- Excellent understanding of customer service processes and practical experience
- Excellent understanding of good documentation practices and record archiving
- Strong communication skills, a high degree of customer orientation, and a structured, solution-focused working style
- Fluent German and good written and spoken English
Benefits
- Thanks to our flexible working-time model, you have the option to work partly from home. However, regular on-site presence at our Duisburg location is required to build strong relationships and maintain personal contact with colleagues and specialist departments.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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