Handling customer calls related to maintenance and servicing of boilers and heat pumps
Supporting the on-site team at customer locations using remote support tools
Providing technical advice for gas boilers, gas-fired boilers, and heating systems
Requirements
Completed vocational training as a heating installer, ventilation technician, electrician, gas and water installer (plumber), mechatronics technician or a comparable qualification
Professional experience working with heating technology and gas boilers
Fluent German (C2 level) in both spoken and written form
Strong PC skills and very good knowledge of Microsoft Office
Enjoyment of communication and telephone-based customer interaction
Calmness and composure in stressful situations
Benefits
Permanent employment (open-ended contract)
Inspiring atmosphere: modern offices enabling a clear separation between work and private life OR the option for 100% remote work after successful onboarding
Mentoring and motivation: direct support and feedback from colleagues and supervisors
Various team events such as summer parties to create great team moments
Exclusive employee benefits: shopping discounts, bike leasing, maximum employer contributions to capital-forming benefits (vermögenswirksame Leistungen), company pension scheme, prepaid benefit card with regular top-ups
Health and wellness programs: in-house gym, free massages, global wellness program, dedicated fitness app, discounts at Wellhub, and more
Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally
International advancement opportunities through global German-language projects
27–31 vacation days (depending on length of service) plus additional special leave
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