Hybrid Technical Advisor – Service Technician

Posted last week

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About the role

  • Handling customer calls related to maintenance and servicing of boilers and heat pumps
  • Supporting the on-site team at customer locations using remote support tools
  • Providing technical advice for gas boilers, gas-fired boilers, and heating systems

Requirements

  • Completed vocational training as a heating installer, ventilation technician, electrician, gas and water installer (plumber), mechatronics technician or a comparable qualification
  • Professional experience working with heating technology and gas boilers
  • Fluent German (C2 level) in both spoken and written form
  • Strong PC skills and very good knowledge of Microsoft Office
  • Enjoyment of communication and telephone-based customer interaction
  • Calmness and composure in stressful situations

Benefits

  • Permanent employment (open-ended contract)
  • Inspiring atmosphere: modern offices enabling a clear separation between work and private life OR the option for 100% remote work after successful onboarding
  • Mentoring and motivation: direct support and feedback from colleagues and supervisors
  • Various team events such as summer parties to create great team moments
  • Exclusive employee benefits: shopping discounts, bike leasing, maximum employer contributions to capital-forming benefits (vermögenswirksame Leistungen), company pension scheme, prepaid benefit card with regular top-ups
  • Health and wellness programs: in-house gym, free massages, global wellness program, dedicated fitness app, discounts at Wellhub, and more
  • Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally
  • International advancement opportunities through global German-language projects
  • 27–31 vacation days (depending on length of service) plus additional special leave

Job title

Technical Advisor – Service Technician

Job type

Experience level

Junior

Salary

€2,400 - €2,800 per month

Degree requirement

Professional Certificate

Location requirements

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