Expert Huiles Essentielles at Aroma - Zone store in Lille, advising on essential oils and cosmetics. Ensuring customer satisfaction and managing product displays in the store.
About the role
- Technical Advisor at Foundever providing support for Bosch Thermotechnik. Responsible for handling customer inquiries and offering technical advice regarding heating systems and maintenance processes.
Responsibilities
- Handling customer calls related to maintenance and servicing of boilers and heat pumps
- Supporting the on-site team at customer locations using remote support tools
- Providing technical advice for gas boilers, gas-fired boilers, and heating systems
Requirements
- Completed vocational training as a heating installer, ventilation technician, electrician, gas and water installer (plumber), mechatronics technician or a comparable qualification
- Professional experience working with heating technology and gas boilers
- Fluent German (C2 level) in both spoken and written form
- Strong PC skills and very good knowledge of Microsoft Office
- Enjoyment of communication and telephone-based customer interaction
- Calmness and composure in stressful situations
Benefits
- Permanent employment (open-ended contract)
- Inspiring atmosphere: modern offices enabling a clear separation between work and private life OR the option for 100% remote work after successful onboarding
- Mentoring and motivation: direct support and feedback from colleagues and supervisors
- Various team events such as summer parties to create great team moments
- Exclusive employee benefits: shopping discounts, bike leasing, maximum employer contributions to capital-forming benefits (vermögenswirksame Leistungen), company pension scheme, prepaid benefit card with regular top-ups
- Health and wellness programs: in-house gym, free massages, global wellness program, dedicated fitness app, discounts at Wellhub, and more
- Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally
- International advancement opportunities through global German-language projects
- 27–31 vacation days (depending on length of service) plus additional special leave
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