Hybrid Senior Director

at SS&C Technologies

• Job title: Senior Director
• Job type: Full Time
• Experience level: Senior
• Salary: $130,000 - $210,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kansas City, United States

About the role

• Senior Director leading change control and modernization efforts in transfer agency operations for a financial services firm. Responsible for managing a portfolio of process improvement initiatives and team leadership.

Responsibilities

• Lead and manage a team of Program Leads, Project Managers and Business Analysts responsible for process modernization and change management.
• Be responsible for successful delivery of assigned initiatives.
• Provide guidance and oversight on the development of project plans, defining scope, goals, deliverables, timelines, RAID logs, RACI matrices, governance models, process flows, business requirements, status reports.
• Coordinate and collaborate with internal teams, stakeholders, and external partners to prepare required documentation and corresponding communications to affect change.
• May be required to provide program updates to clients, third parties and senior executives.
• Provide executive oversight for assigned initiatives for all aspects of assigned initiatives from preparing business requirements, implementation planning, preparing procedures, training materials, creating test plans and overseeing testing efforts.
• Working with key business stakeholders within the TA but also peripheral stakeholder teams such as Compliance, Continuity, Client Management, Human Resources and IT for example.
• Identify, manage, and resolve project risks, issues, and changes as they arise and recognize when to escalate.
• Create and maintain comprehensive project documentation, including progress reports and status updates.
• Monitor project progress, track performance, and adjust plans as necessary to stay on track with program deliverables.
• Ensure project deliverables meet the expected quality standards and expectations.
• Collaborate with colleagues and team members to prepare and issue reporting on project status and lead and coordinate status update meetings.
• Partner with the Program Manager to evaluate project performance post-completion and provide actionable recommendations for future initiatives.
• Develop culture of continuous efficiency improvements resulting in increased capacity

Requirements

• Bachelor’s degree in Finance or related field or equivalent experience
• 15+ years’ experience in Transfer Agency or Investor Services or related field
• Previous operations management experience is required
• Strong knowledge of financial services operations in particular with retail alternatives is preferred
• Excellent communication skills, including written, listening and presentation abilities
• Proven ability to work under pressure and meet deadlines
• Strong organizational and relationship building skills
• Willingness to travel domestically 25% to 50%

Benefits

• Hybrid Work Model & a Business Casual Dress Code, including jeans
• 401k Matching Program
• Professional Development Reimbursement
• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Medical, Dental, Vision
• Employee Assistance Program
• Parental Leave
• Discounts on fitness clubs, travel and more!